Setting the scope of an IT project is possibly the most important factor affecting it's chance for success or failure. While most project do end up delivering some benefits, they rarely deliver everything that was hoped for.
Even when projects succeed, we may still be left clueless about unintended consequences. This is the main point of an article I recently wrote in the June issue of Pharmaceutical Executive Europe called "The High Cost of Swimming Upstream."
Just click on the title to see the article.